 |
| ||||||
| Clocks - "No ENQ from Host" Error | ||||||
| ||||||
| The message "NO ENQ FROM HOST" means that it got through to a server, but that the response wasn't what it was expecting. This might mean the communication was intercepted and replaced with something else. This can happen for a few reasons: CAPTIVE PAYWALLS / FIREWALLS: If you have to click an "I Agree" button, or pass a screen to access the Internet, this will result in the clock giving a NO ENQ FROM HOST message. This can happen sometimes on hotel networks where the network redirects all connections to a sign-on page to access the internet. The paywall intercepts the first request sent out by a computer (or the clock), and replaces it with an HTTP redirection to the paywall's welcome page. If you have ever used internet in a hotel room, you may be familiar with a welcome screen often seen that could require a user name, password, or room number, or a screen that simply requires acceptance of some sort of agreement, before the internet can be reached. If so, the clock may end up hitting this welcome page - which it can't bypass - and will then show the error. To test this you could use another computer on the connection like a laptop to see if it generates this welcome page when trying to access the internet. It if does, then in order to use the clock on that network, you will need to ask the internet service provider to create an exception for the clock so it can bypass the captive welcome page. This exception can be based on a static IP, the port numbers used by our clocks (TCP 8288-8289), or the MAC address of the clock. Our Z-Series clocks typically have MAC addresses of the format 00-17-61-xx-xx-xx, so if you can unblock based on that pattern, you can unblock all the clocks in a single step. If this is not the case there could be an issue with our service so you may want to contact Support to be sure. For the Tranz 330/380 only: Sometimes this error happens on the Tranz 380 when the clock is programmed incorrectly. They will be asked if this is a 330 or a 380, they should be clicking 2 instead of the 1. You can see this in step 6 and 7 of programming Tranz 330/380: TimeClock - Programming or Re-Programming a TimeClock. | |
| ||||
| Back to Search Results | ||||||