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| PrintReader (TimeClock) - Error or Mis-Assigned Punches | ||||||
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| Sometimes with the PrintReader a punch may appear on the wrong time card in error. Also sometimes due to the punch appearing in error on a time card of an employee that did not work that day it can seem like the system just randomly decided to add a punch for them. This issue is most commonly due to poor quality finger print enrollments. What the PrintReader does at enrollment is instead of scanning the finger print as a whole it scans and captures points or features on a finger print. So if during the print enrollment the PrintReader captures very few features on a fingerprint (maybe 3 or 4 as opposed to 10 or 12), this can increase the likelihood that someone else's fingerprint features may appear similar to the system which can have the system then apply the punch to an incorrect time card. When that happens, it is usually the "Recipient" whose enrollment is more problematic, rather than the person who actually made the punch. There are 2 things that can be done about resolving this: 1. You should FIRST delete and re-enroll the employees who were affected. Both the employee that had a missed punch due to it being applied in error to another employee time card and the person that received the punch in error on their time card. 2. There is also a setting on the newest software version of the TimeClock (2.04) that allows you to tighten the matching criteria. From the PrintReader Managers Menu this would be option 6. PLEASE BE AWARE THAT USING THE ABOVE FEATURE MAY MAKE THE ISSUE WORSE AS TIGHTENING THE MATCHING CRITERIA WILL AFFECT ALL EMPLOYEES AND MAY MAKE CLOCKING IN/OUT HARDER FOR EVERYONE AS THERE WILL BE MORE FALSE NEGATIVES/REJECTIONS AND AN EMPLOYEE MAY HAVE TO ATTEMPT MAKING A PUNCH MULTIPLE TIMES BEFORE BEING VERIFIED BY THE CLOCK. PLEASE USE WITH CAUTION. You will get best results when enrolling employees if each person completely washes and then completely dries their hands first. To check to see which version software the TimeClock has you can go to Administration > Verify Transmit > then select the serial number for the TimeClock you want to check. You want to look for the number next to 'On-Board Software Version' to see what software version you have. If it is below 2.04 you can FIRST transmit any punches on the clock then re-program the clock (TimeClock - Programming or Re-Programming a TimeClock). Note: The Tolerance Setting cannot add quality where it doesn't exist. It can only enforce a higher quality of match. That is why it is IMPORTANT that if there is a poor quality enrollment that is getting mismatched, the employee's should have their prints deleted then re-enrolled FIRST. Path: Knowledge Base Index Page (A Work in Progress) > TimeClock PrintReader (Main Page) > PrintReader (TimeClock) - Error or Mis-Assigned Punches | |
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