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VoiceClock - Error: "The phone number you are calling from is not a valid Caller ID number..." Question ID 328 Category Training   FAQ's Date Created 10/30/2008 12:56:18 PM Date Updated 2/1/2012 9:31:52 AM Whenever we try calling in we get the error "The phone number you are calling from is not a valid Caller ID number...". What is happening? Answer There are a few reasons this could occur: If you are using the 'Caller ID Restriction' feature (Accountant Menu > Assign Additional Time Devices > then click on the 'Edit' link next to the VoiceClock you want to edit) AND: 1. The incoming callers number may not be entered or not entered correctly in the list. 2. The incoming phone does not have caller ID setup on the line. 3. The incoming caller has caller ID blocked or disabled. 4. The line the VoiceClock is using does not have caller ID setup. Note reason 4 will affect all incoming calls in this manner whether the 'Caller ID Restriction' feature is enabled or not. Sometimes if you disable the Caller ID this error may still occur. A probable reason may be that the VoiceClock may have lost internet connectivity or the VoiceClock service may not be working properly and did not get the update to remove the caller ID setting. Support will be able to confirm this but an easier remedy may be to just reboot the VoiceClock and reset the internet connection and the VoiceClock service and try calling the VoiceClock again. Path: Knowledge Base Index Page (A Work in Progress) > VoiceClock (Main Page) > VoiceClock - Error: "The phone number you are calling from is not a valid Caller ID number..." Back to Search Results