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| TimeClock - Problems with the Swipe Card Reader not Reading Swipes | ||||||
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| Question | |
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| We are having issues with the swipe card reader reading cards and on occasian have to swipe multiple times for the TimeClock to recognize the card. What is happening and is there a way to fix this? | ||||||
| Answer | ||||||
| In most cases the swipe card readers magnetic heads may be dirty in the clock and may not be working properly which would cause it not to read swipes from employee cards. We do offer the TimeClock Card Reader Cleaners from our 'Online Order' link on the Partner Login Menu screen. Also using a moist wipe wrapped around a normal magnetic card and ran through the reader could be used. PLEASE IF YOU ARE TRYING THIS ENSURE THAT THE MOIST WIPE IS NOT WET ENOUGH TO DRIP LIQUID INTO THE READER. Sometimes the actual magnetic heads may be damaged in which case even cleaning the reader will not resolve the issue. In this instance an RMA request would need to be sent to Support through CRMDesk for a replacement. Path: Knowledge Base Index Page (A Work in Progress) > TimeClock (Main Page) > TimeClock - General Information and Issues > TimeClock - Problems with the Swipe Card Reader not Reading Swipes | ||||||
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