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| VoiceClock - Phone Numbers Called from on the Time Card (Caller ID) | ||||||
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| Question | |
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| I’d like to have the phone number used to clock in or out, next to the time on the time card screen. How do I do this? | ||||||
| Answer | ||||||
| For this to work you must have Caller ID set up on the line through the phone service you purchased the line from. To set this up go to Accountant Menu > Add VoiceClock. Then select the 'Edit' link next to the VoiceClock. Once there click on the drop down next to the 'Caller ID Variable:' and choose a free Job Code (X,Y,Z) Clock Prompt you want to use for this. The system also offers dual prompts (XY,YZ,ZX) which will generate caller ID information, one for where an IN punch comes from and one for where the preceding OUT punch is from. For example if you chose the XY the caller ID info for the IN punch would be under the X prompt and the caller ID info on the OUT punch would be under the Y prompt. Note: For the dual Caller ID prompts some of the older builds of the VoiceClock are missing an update to the configuration file and may not work for all clocks. If after running tests and finding out this is the case please let Support know and we can add the file and update the clock for you. Note: There are a few issues that come up form time to time with caller ID that can affect time cards and what the clock will present under the Caller ID prompt: P - Flags the call as "Private" meaning we could not collect the caller ID information when the call came in. This could happen when using your cell phone off network or "roaming" in other words, so we could not pull the callers number. UNKNOWN# - This usually happens when the line they are calling TO (the line or phone number assigned to the VoiceClock) does not have Caller ID service to that line so we cannot collect the phone number coming in. Path: Knowledge Base Index Page (A Work in Progress) > VoiceClock (Main Page) > VoiceClock - Phone Numbers Called from on the Time Card (Caller ID) | ||||||
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