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VoiceClock - Spanish Prompt Support
Question
ID
227
Category
Training
  FAQ's
Date Created
3/24/2008 10:17:48 AM
Date Updated
8/24/2011 11:51:15 AM
A customer needs to have spanish voice prompts. I was just wondering if you have done this already, and if so could you provide that to us so that they don’t have to record it again.
Answer
We currently do not provide any Spanish prompts that are available/recorded. This would have to be done on the clients end.

Another issue with this is that the Voice Clock only supports one folder of .wav files at a time. Which would mean you would have to setup your voice prompts as either totally English or totally Spanish.

There currently isn't an option to allow the caller to switch languages via a prompt for example 'Press 1 for English or 2 for Spanish'.

The only option that would work was if you had two Voice Clocks with two separate set of phone numbers for each clock. One Clock for English and one for Spanish or Have the prompt spoken first in one language then the other.

Note: Setting up two lines for incoming calls to the modem, one for English and one for Spanish also will not work as ultimately all calls regardless of number will be routed to the same voice prompt folder of .wav files.


Path: Knowledge Base Index Page (A Work in Progress) > VoiceClock (Main Page) > VoiceClock - Spanish Prompt Support



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