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| TimeClock - Clock will not auto transmit at night | ||||||
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| The client has been having to hit the 9 to manually transmit to get the clock to transmit its punches. We've gone through and adjusted the time of the auto transmit and that doesn't seem to help. Is the modem bad? | ||||||
| Answer | ||||||
| The clock attempts to call the server every night, regardless of whether it has punches or not. It has a primary and a back up call time. It will attempt to call twice for each call time, unless a connection is made. If the clock will transmit when pressing 9, then modem is working properly, and replacing the clock will not solve the problem. Ensure the company's phone system doesn't have a "night mode" that could be disrupting the transmission. Many corporate telephone systems have built-in features to route calls differently based on the time of day (to get the best rate from multiple phone companies) or to send all incoming calls directly to voice mail after hours, and the routing used at night could be preventing the toll-free call from going out. To try to fix a clock that is not transmitting during the automatic midnight transmit, press [9] (to transmit the punches) then reprogram the clock. This may fix the problem, if something has been altered in the clock's memory that is disrupting the scheduler (TimeClock 330/380 only). If it still fails to dial at night, you can attach an analog phone to the line and check for static or feedback on the line that may be causing interference. You can also try the clock on another analog line or from another location over night to see if it will transmit. This will check to see if a clock might not auto-dial because of noise on the line (static). Note: This article applies only to dial-up TimeClocks and FlexClocks. It does not apply to Ethernet-based clocks. Path: Knowledge Base Index Page (A Work in Progress) > TimeClock (Main Page) > TimeClock - General Information and Issues > TimeClock - Clock will not auto transmit at night | ||||||
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