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| New Support Center Portal Coming | ||||||
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| Big changes are happening to our support portal. These changes are designed to more efficiently address your workforce management questions. When Support Center is released, if you have questions about: • Clocks • TimeWorks • TimeWorksPlus • TimeSimplicity Please access the new Support Center with the following steps. 1. Login to SwipeClock 2. Access the Accountant Menu. The Accountant Menu is where you can set rules, view time cards, etc. for a selected client. If you are not already on the Accountant Menu of the timekeeping system, click the Accountant Menu link on the left side of the Partner Welcome Page. 3. Click the Support Center link in the Help & Support section of TimeWorks or TimeWorksPlus. This will take you to our new portal for finding answers and contacting technical support. WATCH A BRIEF VIDEO ON SUPPORT CENTER AT https://swipeclock.wistia.com/medias/tdch9e6sl1 FAQ __________________________________________________________________ What if I have an active ticket with support? Where do I find that? Existing tickets with SwipeClock support will continue to be answered. If you submitted your ticket through the CRMDesk support portal (this portal), you can still access them at: http://swipeclock.crmdesk.com/login.aspx?action=ask Our agents will continue to work on existing tickets in this portal until they can migrate the ticket to the new Support Center. New cases should be submitted through Support Center. _______________________________________________________________ What about old tickets? Will they be moved to Support Center? No, at this time, we do not plan on migrating historical tickets to the new Support Center. If you wish to retain any tickets from the CRMDesk, use this link to access them: http://swipeclock.crmdesk.com/login.aspx?action=ask and copy and paste them into a doc you can save locally. __________________________________________________ What if I don’t have access to the Accountant Menu? If you do not have an Accountant login, then likely someone else in your organization does. They can supply you with a login or they can request one from your Channel Development Manager here at SwipeClock. Email cdm@swipeclock.com for more information on getting additional logins. _________________________________________________________________ Do I always have to use Support Center for submitting a ticket? Yes, if you are an accountant/partner of SwipeClock, new cases should be submitted through the Support Center. However, once the case is submitted, replies and responses will be handled through your email. _________________________________________________________ Where do I enter my email address? Support Center will use the email associated with your accountant level login. ____________________________________________________ Do I need a login and password for Support Center? No, but you do need to be logged into SwipeClock. Your SwipeClock credentials act as access to Support Center. __________________________________________________________________ I've clicked the Support Center link, but nothing happens? Check to see if your browser is blocking pop-ups. Each browser will have it's own procedure for allowing this, but they will give you the option to allow pop-ups from our website. | |
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