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| Hosted VoiceClock Order Procedure | ||||||
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| This is to document procedures for setting up a Reseller for access to our Hosted VoiceClock service. Currently this process will be done as outlined below: 1. The Reseller contacts Support requesting the service via a Support Ticket for a client. Note this service is on a per client basis and must be requested every time a client is interested in having the service. 2. Support will review to see if the Reseller currently has the Hosted VoiceClock API configured. If they DO NOT we will configure this for them. If they DO go to step 3. 3. Support will then provide the Device ID, DeviceSecret, (required to be on the form) AND .pdf form they will need to fill out and submit back to us via the Support Ticket. Below is the .pdf form: HostedVoiceClockEnrollmentForm.pdf 4. Once the form is filled out Support will review the form then submit this request to have the service activated. 5. Once the form is received and processed there is a 4-6 (business) day wait on when the phone numbers will be created and available. 6. Once we are notified of the phone number(s) Support will then test the numbers internally before releasing the phone number(s) to the Reseller. Hosted VoiceClock set up Power Point. Hosted VoiceClock Presentation.pptx | |
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